Contact Us

Tommy John Customer Support

We are committed to providing excellent customer service. Please use the information below to contact us with any questions, concerns, or feedback.

Business Address

Tommy John

4509 Whaley Avenue

Long Beach, CA 90807

United States

Phone Number

+1 562-480-3516

Customer Service Hours

Monday through Friday, 9:00 AM to 6:00 PM (Pacific Time)

Email Address

info@tommyjohn.sbs

Contact Form

You may also use the contact form below to send us a message directly. Please include your order number if your inquiry relates to an existing order.

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Response Time

We typically respond to all customer inquiries within 1–2 business days during our regular business hours. For urgent matters related to an existing order, please include your order number in your message to help us assist you more quickly.

For Order-Related Inquiries

To help us serve you faster, when contacting us about an order, please have the following information ready:

Your order number (found in your order confirmation email)

The email address used to place the order

A clear description of your question or issue

For Return Requests

If you wish to initiate a return, please review our Return & Refund Policy first, then contact us with your order number and the reason for return. We will provide you with a Return Authorization Number and return shipping instructions.

For Privacy or Data-Related Inquiries

If you have questions about how we collect, use, or store your personal information, please review our Privacy Policy or contact us directly at info@tommyjohn.sbs.

Important Note Regarding Scams

Please be cautious of any unsolicited communications claiming to be from Tommy John. Our only official contact channels are the email address, phone number, and physical address listed above. We will never ask you to provide sensitive personal information (such as your full credit card number or password) outside of our secure checkout process. If you receive a suspicious communication claiming to be from Tommy John, please forward it to us at info@tommyjohn.sbs.

We look forward to assisting you!