Return Window
We accept returns for eligible items within 30 calendar days from the date you receive your order. Return requests submitted after the 30-day period will not be accepted.
Eligibility Conditions for Returns
To be eligible for a return, items must meet the following conditions:
The item must be unused and in the same condition that you received it
The item must be in its original packaging, including all tags, accessories, and documentation
The item must not show any signs of wear, washing, alteration, or damage
Quality issues (manufacturing defects or damage occurring during shipment) are also eligible for return
The following items are not eligible for return:
Items that have been used, washed, or altered
Items with missing original packaging, tags, or accessories
Items damaged due to customer misuse
Gift cards (non-refundable)
How to Initiate a Return
To initiate a return, please follow these steps:
Contact our customer service team at info@tommyjohn.sbs with your order number and the reason for return
Wait for our team to provide you with a Return Authorization (RA) number and return instructions
Pack the item securely in its original packaging, including all tags and accessories
Clearly write the RA number on the outside of the package
Ship the return package to the address provided in the return instructions
Please do not send your return back to us without first obtaining a Return Authorization Number. Unauthorized returns will not be accepted and will be returned to you at your expense.
Return Shipping Address
All returns must be sent to the following address:
Tommy John Returns
4509 Whaley Avenue
Long Beach, CA 90807
United States
Return Shipping Costs
We are pleased to offer free return shipping on all eligible returns. Return shipping labels will be provided by us upon approval of your return request. If you choose to use a different shipping method, you will be responsible for the return shipping costs.
Restocking Fee
We do not charge any restocking fees. The full purchase price of the eligible item(s) will be refunded.
Refund Processing Time
Once we receive your returned item(s), our team will inspect the package to ensure all eligibility conditions are met. Please allow 1–2 business days for us to process your refund after the return has been inspected and approved.
Refund Method & Time to Receive Funds
After your return is processed, the refund will be issued back to your original payment method (the same credit card, debit card, or PayPal account used for the purchase). Depending on your financial institution, it may take an additional 7–10 business days for the refund to appear in your account. This time frame is determined by your bank or payment provider and is outside of our control.
Partial Refunds & Deductions
If an item is returned in a condition that does not meet our eligibility requirements (e.g., used, dirty, or missing original packaging), we reserve the right to issue a partial refund or deny the return entirely. In such cases, you will be notified via email.
Exchanges
We currently do not offer direct exchanges. If you need a different size, color, or item, please return the original item following the process above, and place a new order for the desired item.
Non-Returnable Items
Please note that certain items are final sale and cannot be returned. These include:
Items clearly marked as “Final Sale” on the product page
Gift cards (non-refundable)
Items returned after the 30-day return window
Contact for Return Questions
If you have any questions regarding returns or refunds, please contact us at info@tommyjohn.sbs or call +1 562-480-3516 (Monday–Friday, 9:00 AM to 6:00 PM PT).